{"id":17924,"date":"2025-05-16T11:51:07","date_gmt":"2025-05-16T09:51:07","guid":{"rendered":"https:\/\/www.e-learning.pl\/offer\/ready-made-e-trainings\/komunikacja-w-obsludze-telefonicznej-klienta-poziom-zaawansowany\/"},"modified":"2025-08-21T16:28:19","modified_gmt":"2025-08-21T14:28:19","slug":"telephone-customer-service-communication-advanced-level","status":"publish","type":"page","link":"https:\/\/www.e-learning.pl\/en\/offer\/ready-made-e-trainings\/telephone-customer-service-communication-advanced-level\/","title":{"rendered":"Telephone customer service communication \u2013 advanced level"},"content":{"rendered":"<section id=\"single-banner-block_0374f400c4738db576d9746c755986ae\" class=\"single-banner\">\n    <div class=\"single-banner__container\" style=\"background-image: url(https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/04\/frame-13-1-scaled.webp)\">\n        <div class=\"single-banner__content\">\n            <div class=\"single-banner__text\">\n                <h1 style=\"text-align: left;\">Telephone customer service communication \u2013 advanced level<\/h1>\n<p><strong>How to deal with difficult clients?<\/strong><\/p>\n<p>Have you ever had a conversation with a client who <strong>was shouting, aggressive, or making unfounded accusations<\/strong> ? Or perhaps the client was trying to pressure you, demanding the impossible? In such situations, even the most experienced consultants can feel uncomfortable.  <\/p>\n<p>A demanding telephone conversation is a true test of professionalism and stress resistance.  <strong>Lack of appropriate techniques can lead to conflict escalation, frustration and misunderstandings.<\/strong><\/p>\n            <\/div>\n            <div class=\"single-banner__buttons\">\n                    <a href=\"#formularz\" class=\"single-banner__button\">\n        Ask for an offer    <\/a>\n                                    <a href=\"https:\/\/ftp.e-learning.pl\/ELPL_DEMO_RozmowyTel_Z\/story.html\"\n                        class=\"single-banner__buttonnd\" target=\"_blank\">Watch the demo<\/a>\n                                \n                            <\/div>\n        <\/div>\n        \n    <a target=\"_blank\" href=\"https:\/\/ftp.e-learning.pl\/ELPL_DEMO_RozmowyTel_Z\/story.html\" class=\"single-banner__image\">\n        <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/05\/Group-12-23.png\" alt=\"\" \/>\n    <\/a>\n    <\/div>\n<\/section>\n\n<style>\n    .single-banner {\n        display: flex;\n        justify-content: center;\n        margin-bottom: 64px;\n    }\n\n    .single-banner__container {\n        max-width: 1350px;\n        width: 100%;\n        padding: 80px 100px;\n        display: flex;\n        justify-content: space-between;\n        background-size: contain;\n        background-repeat: no-repeat;\n        background-position: calc(100% - 35px);\n    }\n\n\n    .single-banner__content {\n        width: 45%;\n        padding-top: 64px;\n\n    }\n\n\n\n    .single-banner__content h1 {\n        font-size: 62px;\n        margin-bottom: 20px;\n    }\n\n    .single-banner__image {\n        width: 55%;\n    }\n\n    .single-banner__image img {\n        width: 100%;\n        object-fit: contain;\n    }\n\n    @media (max-width: 1250px) {\n        .single-banner {\n         margin-bottom: 24px;\n        }\n        .single-banner__container {\n            flex-direction: column;\n            align-items: center;\n            background-image: none !important;\n            padding: 32px 16px;\n            gap:16px;\n        }\n\n        .single-banner__image {\n            width: 100%;\n        }\n\n        .single-banner__content {\n            width: 100%;\n            padding-top: 0;\n        }\n\n        .single-banner__content h1 {\n            font-size: 40px;\n        }\n    }\n\n\n    .single-banner__buttons a.single-banner__button {\n        display: flex;\n        -webkit-box-pack: center;\n        -ms-flex-pack: center;\n        justify-content: center;\n        -webkit-box-align: center;\n        -ms-flex-align: center;\n        align-items: center;\n        background: #009ee3;\n        border-radius: 25px;\n        font-weight: 400;\n        font-size: 20px;\n        line-height: 22px;\n        padding: 12px 32px;\n        text-decoration: none;\n        text-align: center;\n        color: #fff;\n        -webkit-transition: .3s;\n        transition: .3s;\n\n    }\n\n    .single-banner__buttons a.single-banner__button:hover {\n        background-color: #e8e8e8;\n        color: #000;\n    }\n\n    .single-banner__buttons a.single-banner__buttonnd {\n        display: flex;\n        -webkit-box-pack: center;\n        -ms-flex-pack: center;\n        justify-content: center;\n        -webkit-box-align: center;\n        -ms-flex-align: center;\n        align-items: center;\n        background-color: transparent;\n        border: 1px solid #EAEAEA;\n        border-radius: 25px;\n        font-weight: 400;\n        font-size: 20px;\n        line-height: 22px;\n        padding: 12px 32px;\n        text-decoration: none;\n        text-align: center;\n        color: #000;\n        -webkit-transition: .3s;\n        transition: .3s;\n\n    }\n\n    .single-banner__buttons a.single-banner__buttonnd:hover {\n        background-color: #e8e8e8;\n        color: #000;\n    }\n\n    .single-banner__buttons {\n        display: flex;\n        margin-top: 32px;\n        gap: 16px;\n    }\n\n    @media (max-width: 768px) {\n        .single-banner__buttons {\n           flex-direction: column;\n        }\n        .single-banner__buttons a.single-banner__buttonnd, \n        .single-banner__buttons a.single-banner__button {\n            width: 100%;\n        }\n    }\n<\/style>\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h5 style=\"text-align: center;\">Practical knowledge that makes life easier<\/h5>\n<p style=\"text-align: center;\">A demanding telephone conversation is a true test of professionalism and stress resistance.  <strong>Lack of appropriate techniques can lead to conflict escalation, frustration and misunderstandings.<\/strong><\/p>\n<\/div><\/div>\n\n\n<section id=\"window-blocks-block_2ec89e355365615cb8d1f3ff5d60e34a\" class=\"window-blocks\">\n    <div class=\"window-blocks__container\" style=\"background-color: ;\">\n        <div class=\"window-blocks__text\">\n            <h5>This training will help you:<\/h5>\n        <\/div>\n                    <div class=\"window-blocks__items\">\n                                    <div class=\"window-blocks__item\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/04\/Shield_Check.svg\" alt=\"\" \/>\n                        <p class=\"desc\">\n                            Learn to manage difficult conversations and avoid escalating conflict.                        <\/p>\n                    <\/div>\n                                    <div class=\"window-blocks__item\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/04\/trending-topic-1.svg\" alt=\"\" \/>\n                        <p class=\"desc\">\n                            Understand how to respond to valid and invalid customer allegations.                        <\/p>\n                    <\/div>\n                                    <div class=\"window-blocks__item\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/04\/Shield.svg\" alt=\"\" \/>\n                        <p class=\"desc\">\n                            Learn how to refuse a client in a professional and assertive manner.                        <\/p>\n                    <\/div>\n                                    <div class=\"window-blocks__item\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/04\/Water_Drop.svg\" alt=\"\" \/>\n                        <p class=\"desc\">\n                            Learn to respond when a customer shouts, insults or makes unspecific accusations.                        <\/p>\n                    <\/div>\n                                    <div class=\"window-blocks__item\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/05\/Users_Groupe.svg\" alt=\"\" \/>\n                        <p class=\"desc\">\n                            Build the ability to stay calm and in control of the conversation.                        <\/p>\n                    <\/div>\n                            <\/div>\n        \n    <\/div>\n<\/section>\n<style>\n    .window-blocks {\n        display: flex;\n        justify-content: center;\n    }\n\n    .window-blocks__container {\n        max-width: 1350px;\n        width: 100%;\n        padding: 80px 100px;\n        display: flex;\n        flex-direction: column;\n        gap: 24px;\n        border-radius: 25px;\n    }\n\n    @media (max-width: 1250px) {\n        .window-blocks__container {\n            padding: 32px 16px;\n            gap:12px;\n        }\n    }\n\n    .window-blocks__items {\n        display: flex;\n        flex-wrap: wrap;\n        gap: 24px;\n        justify-content: center;\n    }\n\n    .window-blocks__item {\n        width: calc(33.33% - 16px);\n        display: flex;\n        flex-direction: column;\n        padding:32px;\n        border:1px solid #EAEAEA;\n        gap: 16px;\n        border-radius: 24px;\n        background-color: white;\n        \n    }\n    @media (max-width: 900px) {\n        .window-blocks__item { \n            width: calc(50% - 12px);\n            padding:24px;\n        }   \n    }\n    @media (max-width: 650px) {\n        .window-blocks__item { \n            width: 100%;\n        }   \n    }\n    .window-blocks__item img {\n        width: 42px;\n        object-fit: contain;\n        height: 42px;\n    }\n    .window-blocks__item p {\n       margin-bottom: 0;\n    }\n    \n<\/style>\n\n<section id=\"quote-block_0f40dd43d5235013258e27d6af217abd\" class=\"quote\">\n    <div class=\"quote__container\">\n        <div class=\"quote__icon\">\n            <svg width=\"288\" height=\"90\" viewBox=\"0 0 288 90\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <g clip-path=\"url(#clip0_0_1)\">\n                    <circle cx=\"143\" cy=\"37\" r=\"22\" fill=\"white\" \/>\n                    <path\n                        d=\"M153.525 52.26C147.16 58.2 137.161 57.88 131.198 51.54C125.235 45.2 125.556 35.24 131.921 29.3C138.285 23.36 148.285 23.68 154.248 30.02C160.211 36.36 159.89 46.32 153.525 52.26ZM170.15 70.28C186.534 54.98 187.377 29.36 172.017 13.04C166.676 7.35999 160.071 3.55999 153.043 1.65999C150.011 0.619988 146.738 0.0399882 143.325 -1.18429e-05C121.159 -0.280012 102.225 17.38 101.08 39.44C99.6347 67.02 120.918 89.64 148.626 90C159.809 90.14 170.451 87.36 179.808 82.38C172.519 82.98 165.09 81.48 158.545 77.9C162.721 76.1 166.656 73.56 170.15 70.3V70.28Z\"\n                        fill=\"url(#paint0_linear_0_1)\" \/>\n                <\/g>\n                <path d=\"M84 45H0\" stroke=\"#D9D9D9\" \/>\n                <path d=\"M288 45H204\" stroke=\"#D9D9D9\" \/>\n                <defs>\n                    <linearGradient id=\"paint0_linear_0_1\" x1=\"120\" y1=\"-1.37715e-07\" x2=\"142.01\" y2=\"90.005\"\n                        gradientUnits=\"userSpaceOnUse\">\n                        <stop stop-color=\"#26E4FE\" \/>\n                        <stop offset=\"1\" stop-color=\"#019EE3\" \/>\n                    <\/linearGradient>\n                    <clipPath id=\"clip0_0_1\">\n                        <rect width=\"82\" height=\"90\" fill=\"white\" transform=\"translate(101)\" \/>\n                    <\/clipPath>\n                <\/defs>\n            <\/svg>\n        <\/div>\n        <div class=\"quote__text\">\n            <p>\n                A demanding phone call is a true test of professionalism and stress tolerance. Failure to use the proper techniques can lead to conflict escalation, frustration, and misunderstandings.             <\/p>\n        <\/div>\n    <\/div>\n<\/section>\n<style>\n    .quote {\n        display: flex;\n        justify-content: center;\n    }\n\n    .quote__container {\n        max-width: 1350px;\n        width: 100%;\n        padding: 0px 100px;\n        display: flex;\n        flex-direction: column;\n        align-items: center;\n        gap: 12px;\n    }\n\n    .quote__icon {\n        display: flex;\n        justify-content: center;\n        width: 100%;\n\n    }\n\n    .quote__icon img {\n        max-width: 100%;\n        object-fit: contain;\n    }\n\n    @media (max-width: 1250px) {\n        .quote__container {\n            padding: 0px 16px;\n            gap: 12px;\n        }\n    }\n\n    .quote__items {\n        display: flex;\n        flex-wrap: wrap;\n        gap: 24px;\n        justify-content: center;\n    }\n\n    .quote__item {\n        width: calc(33.33% - 16px);\n        display: flex;\n        flex-direction: column;\n        padding: 32px;\n        border: 1px solid #EAEAEA;\n        gap: 16px;\n        border-radius: 24px;\n\n    }\n\n    @media (max-width: 900px) {\n        .quote__item {\n            width: calc(50% - 12px);\n            padding: 24px;\n        }\n    }\n\n    @media (max-width: 650px) {\n        .quote__item {\n            width: 100%;\n        }\n    }\n\n    .quote__item img {\n        width: 42px;\n        object-fit: contain;\n        height: 42px;\n    }\n\n    .quote__text p {\n        margin-bottom: 0;\n        font-family: \"Bai Jamjuree\";\n        font-weight: 500;\n        font-size: 40px;\n        line-height: 1.4;\n        text-align: center;\n        color: #000;\n        margin-bottom: 0;\n    }\n\n    @media (max-width: 1000px) {\n        .quote__text p {\n            font-size: 24px;\n        }\n    }\n<\/style>\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section id=\"tab-gradients-block_a9f0a5ca954bd84140c4661dc76bccca\" class=\"tab-gradients\">\n    <div class=\"tab-gradients__container\">\n        <div class=\"tab-gradients__text\">\n            <h5>Benefits or why is it worth it?<\/h5>\n        <\/div>\n                                    <div class=\"tab-gradients__item\">\n                    <div class=\"tab-gradients__item-image\" style=\"border-color: #019ee3\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/04\/mask-group-1.webp\" alt=\"\" \/>\n                    <\/div>\n                    <div class=\"desc\">\n                        <p>For the participant:<\/p>\n<ul>\n<li>You will gain <strong>more confidence<\/strong> in difficult telephone conversations.<\/li>\n<li>You will learn <strong>to deal with stress and negative emotions of customers<\/strong> .<\/li>\n<li>You will master the techniques of effective refusal and conveying unfavorable information.<\/li>\n<\/ul>\n                    <\/div>\n                <\/div>\n                            <div class=\"tab-gradients__item\">\n                    <div class=\"tab-gradients__item-image\" style=\"border-color: #26e4fe\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/04\/mask-group-2.webp\" alt=\"\" \/>\n                    <\/div>\n                    <div class=\"desc\">\n                        <p>For the company:<\/p>\n<ul>\n<li>Improving the quality of customer service, even in demanding situations.<\/li>\n<li>Greater <strong>professionalization of customer contact<\/strong> , which affects the positive image of the company.<\/li>\n<li>Fewer escalations of conflicts and complaints, <strong>saving the organization time and resources<\/strong> .<\/li>\n<\/ul>\n                    <\/div>\n                <\/div>\n                    \n    <\/div>\n<\/section>\n<style>\n    .tab-gradients {\n        display: flex;\n        justify-content: center;\n    }\n\n    .tab-gradients__container {\n        max-width: 1350px;\n        width: 100%;\n        padding: 80px 100px;\n        display: flex;\n        gap: 24px;\n        background: linear-gradient(180deg, rgba(216, 243, 255, 1) 0%, rgba(216, 243, 255, 0) 100%);\n        border-radius: 24px;\n    }\n\n    .tab-gradients__item {\n        width: calc(33.33% - 16px);\n\n    }\n\n    .tab-gradients__item .desc {\n        background: #F7F7F7;\n        border-radius: 0 0 20px 20px;\n        padding: 32px;\n    }\n\n    .tab-gradients__text {\n        display: flex;\n        align-items: center;\n        width: calc(33.33% - 16px);\n\n    }\n\n    .tab-gradients__item-image {\n        border-bottom: 12px solid;\n        display: flex;\n    }\n\n    .tab-gradients__item-image img {\n        width: 100%;\n        height: 86px;\n        border-radius: 20px 20px 0 0;\n        object-fit: cover;\n    }\n\n    @media (max-width: 1250px) {\n        .tab-gradients__container {\n            padding: 32px 16px;\n            gap: 12px;\n        }\n    }\n\n    @media (max-width: 850px) {\n        .tab-gradients__container {\n            flex-direction: column;\n            margin-top: 32px;\n        }\n\n        .tab-gradients__item {\n            width: 100%;\n\n        }\n\n        .tab-gradients__text {\n            width: 100%;\njustify-content: center;\n        }\n        .tab-gradients__text h5{\n          text-align: center!important;\n\n        }\n    }\n<\/style>\n\n<section id=\"text-image-block_4c502f022d67c2c7f93981002bac9e18\" class=\"text-image\">\n    <div class=\"text-image__container right\">\n\n        <div class=\"text-image__image\">\n                        <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/05\/group-13-25.png\" alt=\"\" \/>\n        <\/div>\n\n        <div class=\"text-image__text\">\n            <p><strong> <\/strong><\/p>\n<h5><strong>Who is this training for?<\/strong><\/h5>\n<p>This training is for you if:<\/p>\n<ul>\n<li>You work in telephone customer service and want to better handle difficult conversations.<\/li>\n<li>You are dealing with clients who pressure you, criticize you, or expect the impossible.<\/li>\n<li>You want to learn <strong>to maintain professionalism even in the most difficult situations<\/strong> .<\/li>\n<\/ul>\n            <div class=\"text-image__buttons\">\n                    <a href=\"#formularz\" class=\"text-image__button\">Ask for an offer<\/a>\n                                    <a href=\"https:\/\/ftp.e-learning.pl\/ELPL_DEMO_RozmowyTel_Z\/story.html\"\n                        class=\"text-image__buttonnd\" target=\"_blank\">Watch the demo<\/a>\n                            <\/div>\n        <\/div>\n\n    <\/div>\n<\/section>\n<style>\n    .text-image {\n        display: flex;\n        justify-content: center;\n    }\n\n    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xmlns='http:\/\/www.w3.org\/2000\/svg'%3E%3Cpath d='M1 6L5.24264 10.2426L13.727 1.75732' stroke='%23007AFF' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'\/%3E%3C\/svg%3E\");\n        background-repeat: no-repeat;\n        background-size: contain;\n        margin-right: 10px;\n        display: block;\n        position: relative;\n        top: 7px;\n        min-width: 15px;\n    }\n\n    .text-image__image img {\n        width: 100%;\n        object-fit: cover;\n    }\n\n    @media (max-width: 1250px) {\n        .text-image__container {\n            padding: 24px 16px;\n        }\n    }\n\n    .text-image__buttons a.text-image__button {\n        display: flex;\n        -webkit-box-pack: center;\n        -ms-flex-pack: center;\n        justify-content: center;\n        -webkit-box-align: center;\n        -ms-flex-align: center;\n        align-items: center;\n        background: #009ee3;\n        border-radius: 25px;\n        font-weight: 400;\n        font-size: 20px;\n        line-height: 22px;\n        padding: 12px 32px;\n        text-decoration: none;\n        text-align: center;\n        color: #fff;\n        -webkit-transition: .3s;\n        transition: .3s;\n\n    }\n\n    .text-image__buttons a.text-image__button:hover {\n        background-color: #e8e8e8;\n        color: #000;\n    }\n\n    .text-image__buttons a.text-image__buttonnd {\n        display: flex;\n        -webkit-box-pack: center;\n        -ms-flex-pack: center;\n        justify-content: center;\n        -webkit-box-align: center;\n        -ms-flex-align: center;\n        align-items: center;\n        background-color: transparent;\n        border: 1px solid #EAEAEA;\n        border-radius: 25px;\n        font-weight: 400;\n        font-size: 20px;\n        line-height: 22px;\n        padding: 12px 32px;\n        text-decoration: none;\n        text-align: center;\n        color: #000;\n        -webkit-transition: .3s;\n        transition: .3s;\n\n    }\n\n    .text-image__buttons a.text-image__buttonnd:hover {\n        background-color: #e8e8e8;\n        color: #000;\n    }\n\n    .text-image__buttons {\n        display: flex;\n        margin-top: 32px;\n        gap: 16px;\n    }\n\n    @media (max-width: 768px) {\n        .text-image__buttons {\n            flex-direction: column;\n        }\n\n        .text-image__buttons a.text-image__buttonnd,\n        .text-image__buttons a.text-image__button {\n            width: 100%;\n        }\n    }\n<\/style>\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section id=\"window-blocks-block_f0f11594113b6db1a8326a1f1caafcba\" class=\"window-blocks\">\n    <div class=\"window-blocks__container\" style=\"background-color: #F7F7F7;\">\n        <div class=\"window-blocks__text\">\n            <h5><strong>What will you find in the training?<\/strong><\/h5>\n        <\/div>\n                    <div class=\"window-blocks__items\">\n                                    <div class=\"window-blocks__item\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/04\/Shield_Check.svg\" alt=\"\" \/>\n                        <p class=\"desc\">\n                            Professional communication in difficult situations \u2013 how to stay calm and in control.                        <\/p>\n                    <\/div>\n                                    <div class=\"window-blocks__item\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/04\/trending-topic-1.svg\" alt=\"\" \/>\n                        <p class=\"desc\">\n                            Responding to criticism \u2013 how to respond to justified and unjustified allegations.                        <\/p>\n                    <\/div>\n                                    <div class=\"window-blocks__item\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/04\/Shield.svg\" alt=\"\" \/>\n                        <p class=\"desc\">\n                            Saying No to a Client \u2013 How to Do It Effectively and Respectfully.                        <\/p>\n                    <\/div>\n                                    <div class=\"window-blocks__item\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/04\/Water_Drop.svg\" alt=\"\" \/>\n                        <p class=\"desc\">\n                            Coping with pressure and aggression \u2013 how to avoid being provoked and defend your position.                        <\/p>\n                    <\/div>\n                                    <div class=\"window-blocks__item\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/05\/Users_Groupe.svg\" alt=\"\" \/>\n                        <p class=\"desc\">\n                            Strategies for dealing with an abusive or aggressive customer.                        <\/p>\n                    <\/div>\n                            <\/div>\n        \n    <\/div>\n<\/section>\n<style>\n    .window-blocks {\n        display: flex;\n        justify-content: center;\n    }\n\n    .window-blocks__container {\n        max-width: 1350px;\n        width: 100%;\n        padding: 80px 100px;\n        display: flex;\n        flex-direction: column;\n        gap: 24px;\n        border-radius: 25px;\n    }\n\n    @media (max-width: 1250px) {\n        .window-blocks__container {\n            padding: 32px 16px;\n            gap:12px;\n        }\n    }\n\n    .window-blocks__items {\n        display: flex;\n        flex-wrap: wrap;\n        gap: 24px;\n        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<div class=\"faq-text__text\">\n            <p>Engagement mechanisms and training methods used in the course. This training was designed for experienced consultants and customer service representatives who need support in the most demanding telephone situations. It focuses on practicing reactions under stress and confrontation. The course uses:   <\/p>\n        <\/div>\n                    <div class=\"faq-text__items\">\n                                    <div class=\"faq-text__item\">\n                        <div class=\"faq-text__item-text\">\n                            <p>Audio recordings of difficult conversations \u2013 participants analyze real situations in which a client shouts, makes accusations, or expects the impossible, learning to recognize intentions and choose appropriate responses.<\/p>\n                        <\/div>\n                        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M5 15L12 8L19 15\" stroke=\"#007AFF\" stroke-width=\"2\" stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n\n                    <\/div>\n                                    <div class=\"faq-text__item\">\n                        <div class=\"faq-text__item-text\">\n                            <p>Professional Refusal Techniques \u2013 the training presents specific language patterns and structures that allow you to refuse in an assertive way, without damaging your relationship with the client.<\/p>\n                        <\/div>\n                        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M5 15L12 8L19 15\" stroke=\"#007AFF\" stroke-width=\"2\" stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n\n                    <\/div>\n                                    <div class=\"faq-text__item\">\n                        <div class=\"faq-text__item-text\">\n                            <p>Self-reflection exercises \u2013 participants analyze their own reactions to stress, pressure and aggression and learn how to build internal emotional resilience.<\/p>\n                        <\/div>\n                        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M5 15L12 8L19 15\" stroke=\"#007AFF\" stroke-width=\"2\" stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n\n                    <\/div>\n                                    <div class=\"faq-text__item\">\n                        <div class=\"faq-text__item-text\">\n                            <p>Examples of mistakes and good practices \u2013 the course contrasts unprofessional reactions with appropriate behavior to reinforce good habits.<\/p>\n                        <\/div>\n                        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M5 15L12 8L19 15\" stroke=\"#007AFF\" stroke-width=\"2\" stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n\n                    <\/div>\n                                    <div class=\"faq-text__item\">\n                        <div class=\"faq-text__item-text\">\n                            <p>Checklists and summaries \u2013 each section ends with a summary of the most important principles that can be quickly implemented in everyday work with clients.<\/p>\n                        <\/div>\n                        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M5 15L12 8L19 15\" stroke=\"#007AFF\" stroke-width=\"2\" stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n\n                    <\/div>\n                            <\/div>\n        \n    <\/div>\n<\/section>\n<style>\n    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Lack [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":17798,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-17924","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Telephone customer service communication \u2013 advanced level - e-learning<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.e-learning.pl\/en\/offer\/ready-made-e-trainings\/telephone-customer-service-communication-advanced-level\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Telephone customer service communication \u2013 advanced level - e-learning\" \/>\n<meta property=\"og:description\" content=\"Practical knowledge that makes life easier A demanding telephone conversation is a true test of professionalism and stress resistance. 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