{"id":17992,"date":"2025-05-16T11:45:15","date_gmt":"2025-05-16T09:45:15","guid":{"rendered":"https:\/\/www.e-learning.pl\/offer\/ready-made-e-trainings\/jak-skutecznie-prowadzic-rozmowe-przez-telefon-poziom-podstawowy\/"},"modified":"2025-08-21T16:27:28","modified_gmt":"2025-08-21T14:27:28","slug":"how-to-effectively-conduct-a-telephone-conversation-basic-level","status":"publish","type":"page","link":"https:\/\/www.e-learning.pl\/en\/offer\/ready-made-e-trainings\/how-to-effectively-conduct-a-telephone-conversation-basic-level\/","title":{"rendered":"How to effectively conduct a telephone conversation \u2013 basic level"},"content":{"rendered":"<section id=\"single-banner-block_b2fe2fb80a7dcc3dbab4b61f578c6680\" class=\"single-banner\">\n    <div class=\"single-banner__container\" style=\"background-image: url()\">\n        <div class=\"single-banner__content\">\n            <div class=\"single-banner__text\">\n                <h1>How to conduct an effective telephone conversation<\/h1>\n<p><span data-contrast=\"auto\">Is telephone customer service your forte?<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">Imagine a customer calls you with a difficult question. They expect a quick and specific answer, but you&#8217;re unsure how to properly conduct the conversation. How can you effectively build a positive first impression? How can you maintain a professional tone while remaining polite? How can you handle difficult situations to ensure the customer is satisfied and returns to your company?    <\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/p>\n            <\/div>\n            <div class=\"single-banner__buttons\">\n                    <a href=\"#formularz\" class=\"single-banner__button\">\n        Ask for an offer    <\/a>\n                                    <a href=\"https:\/\/ftp.e-learning.pl\/ELPL_DEMO_Telefony_podst\/story.html\"\n                        class=\"single-banner__buttonnd\" target=\"_blank\">Watch the demo<\/a>\n                                \n                            <\/div>\n        <\/div>\n        \n    <a target=\"_blank\" href=\"https:\/\/ftp.e-learning.pl\/ELPL_DEMO_Telefony_podst\/story.html\" class=\"single-banner__image\">\n        <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/05\/Group-12-22.png\" alt=\"\" \/>\n    <\/a>\n    <\/div>\n<\/section>\n\n<style>\n    .single-banner {\n        display: flex;\n        justify-content: center;\n        margin-bottom: 64px;\n    }\n\n    .single-banner__container {\n        max-width: 1350px;\n        width: 100%;\n        padding: 80px 100px;\n        display: flex;\n        justify-content: space-between;\n        background-size: contain;\n        background-repeat: no-repeat;\n        background-position: calc(100% - 35px);\n    }\n\n\n    .single-banner__content {\n        width: 45%;\n        padding-top: 64px;\n\n    }\n\n\n\n    .single-banner__content h1 {\n        font-size: 62px;\n        margin-bottom: 20px;\n    }\n\n    .single-banner__image {\n        width: 55%;\n    }\n\n    .single-banner__image img {\n        width: 100%;\n        object-fit: contain;\n    }\n\n    @media (max-width: 1250px) {\n        .single-banner {\n         margin-bottom: 24px;\n        }\n        .single-banner__container {\n            flex-direction: column;\n            align-items: center;\n            background-image: none !important;\n            padding: 32px 16px;\n            gap:16px;\n        }\n\n        .single-banner__image {\n            width: 100%;\n        }\n\n        .single-banner__content {\n            width: 100%;\n            padding-top: 0;\n        }\n\n        .single-banner__content h1 {\n            font-size: 40px;\n        }\n    }\n\n\n    .single-banner__buttons a.single-banner__button {\n        display: flex;\n        -webkit-box-pack: center;\n        -ms-flex-pack: center;\n        justify-content: center;\n        -webkit-box-align: center;\n        -ms-flex-align: center;\n        align-items: center;\n        background: #009ee3;\n        border-radius: 25px;\n        font-weight: 400;\n        font-size: 20px;\n        line-height: 22px;\n        padding: 12px 32px;\n        text-decoration: none;\n        text-align: center;\n        color: #fff;\n        -webkit-transition: .3s;\n        transition: .3s;\n\n    }\n\n    .single-banner__buttons a.single-banner__button:hover {\n        background-color: #e8e8e8;\n        color: #000;\n    }\n\n    .single-banner__buttons a.single-banner__buttonnd {\n        display: flex;\n        -webkit-box-pack: center;\n        -ms-flex-pack: center;\n        justify-content: center;\n        -webkit-box-align: center;\n        -ms-flex-align: center;\n        align-items: center;\n        background-color: transparent;\n        border: 1px solid #EAEAEA;\n        border-radius: 25px;\n        font-weight: 400;\n        font-size: 20px;\n        line-height: 22px;\n        padding: 12px 32px;\n        text-decoration: none;\n        text-align: center;\n        color: #000;\n        -webkit-transition: .3s;\n        transition: .3s;\n\n    }\n\n    .single-banner__buttons a.single-banner__buttonnd:hover {\n        background-color: #e8e8e8;\n        color: #000;\n    }\n\n    .single-banner__buttons {\n        display: flex;\n        margin-top: 32px;\n        gap: 16px;\n    }\n\n    @media (max-width: 768px) {\n        .single-banner__buttons {\n           flex-direction: column;\n        }\n        .single-banner__buttons a.single-banner__buttonnd, \n        .single-banner__buttons a.single-banner__button {\n            width: 100%;\n        }\n    }\n<\/style>\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h5 style=\"text-align: center;\">Practical knowledge that makes life easier<\/h5>\n<p style=\"text-align: center;\">Telephone customer service requires knowledge of communication principles, empathy, and a customer-focused approach. Many people make mistakes that cause the caller to lose trust or not receive the response they expected. <\/p>\n<\/div><\/div>\n\n\n<section id=\"window-blocks-block_21df2f6620851329deafc3d7bf4842a2\" class=\"window-blocks\">\n    <div class=\"window-blocks__container\" style=\"background-color: ;\">\n        <div class=\"window-blocks__text\">\n            <h5 style=\"text-align: center;\">This training will help you:<\/h5>\n        <\/div>\n                    <div class=\"window-blocks__items\">\n                                    <div class=\"window-blocks__item\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/04\/Shield_Check.svg\" alt=\"\" \/>\n                        <p class=\"desc\">\n                            Learn and consolidate the key principles of telephone communication.                        <\/p>\n                    <\/div>\n                                    <div class=\"window-blocks__item\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/04\/trending-topic-1.svg\" alt=\"\" \/>\n                        <p class=\"desc\">\n                            Learn how to build a positive customer experience over the phone.                        <\/p>\n                    <\/div>\n                                    <div class=\"window-blocks__item\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/04\/Shield.svg\" alt=\"\" \/>\n                        <p class=\"desc\">\n                            Learn to control the flow of the conversation to make it effective and satisfactory for both parties.                        <\/p>\n                    <\/div>\n                                    <div class=\"window-blocks__item\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/04\/Water_Drop.svg\" alt=\"\" \/>\n                        <p class=\"desc\">\n                            Understand how to deal with difficult customers and complaints.                        <\/p>\n                    <\/div>\n                                    <div class=\"window-blocks__item\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/05\/Users_Groupe.svg\" alt=\"\" \/>\n                        <p class=\"desc\">\n                            Practice a customer-friendly attitude to build positive relationships and increase customer loyalty.                        <\/p>\n                    <\/div>\n                            <\/div>\n        \n    <\/div>\n<\/section>\n<style>\n    .window-blocks {\n        display: flex;\n        justify-content: center;\n    }\n\n    .window-blocks__container {\n        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100%;\n        }   \n    }\n    .window-blocks__item img {\n        width: 42px;\n        object-fit: contain;\n        height: 42px;\n    }\n    .window-blocks__item p {\n       margin-bottom: 0;\n    }\n    \n<\/style>\n\n<section id=\"quote-block_5ade20bd039677411036b1f55ccaee68\" class=\"quote\">\n    <div class=\"quote__container\">\n        <div class=\"quote__icon\">\n            <svg width=\"288\" height=\"90\" viewBox=\"0 0 288 90\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <g clip-path=\"url(#clip0_0_1)\">\n                    <circle cx=\"143\" cy=\"37\" r=\"22\" fill=\"white\" \/>\n                    <path\n                        d=\"M153.525 52.26C147.16 58.2 137.161 57.88 131.198 51.54C125.235 45.2 125.556 35.24 131.921 29.3C138.285 23.36 148.285 23.68 154.248 30.02C160.211 36.36 159.89 46.32 153.525 52.26ZM170.15 70.28C186.534 54.98 187.377 29.36 172.017 13.04C166.676 7.35999 160.071 3.55999 153.043 1.65999C150.011 0.619988 146.738 0.0399882 143.325 -1.18429e-05C121.159 -0.280012 102.225 17.38 101.08 39.44C99.6347 67.02 120.918 89.64 148.626 90C159.809 90.14 170.451 87.36 179.808 82.38C172.519 82.98 165.09 81.48 158.545 77.9C162.721 76.1 166.656 73.56 170.15 70.3V70.28Z\"\n                        fill=\"url(#paint0_linear_0_1)\" \/>\n                <\/g>\n                <path d=\"M84 45H0\" stroke=\"#D9D9D9\" \/>\n                <path d=\"M288 45H204\" stroke=\"#D9D9D9\" \/>\n                <defs>\n                    <linearGradient id=\"paint0_linear_0_1\" x1=\"120\" y1=\"-1.37715e-07\" x2=\"142.01\" y2=\"90.005\"\n                        gradientUnits=\"userSpaceOnUse\">\n                        <stop stop-color=\"#26E4FE\" \/>\n                        <stop offset=\"1\" stop-color=\"#019EE3\" \/>\n                    <\/linearGradient>\n                    <clipPath id=\"clip0_0_1\">\n                        <rect width=\"82\" height=\"90\" fill=\"white\" transform=\"translate(101)\" \/>\n                    <\/clipPath>\n                <\/defs>\n            <\/svg>\n        <\/div>\n        <div class=\"quote__text\">\n            <p>\n                Make every phone call professional and effective            <\/p>\n        <\/div>\n    <\/div>\n<\/section>\n<style>\n    .quote {\n        display: flex;\n        justify-content: center;\n    }\n\n    .quote__container {\n        max-width: 1350px;\n        width: 100%;\n        padding: 0px 100px;\n        display: flex;\n        flex-direction: column;\n        align-items: center;\n        gap: 12px;\n    }\n\n    .quote__icon {\n        display: flex;\n        justify-content: center;\n        width: 100%;\n\n    }\n\n    .quote__icon img {\n        max-width: 100%;\n        object-fit: contain;\n    }\n\n    @media (max-width: 1250px) {\n        .quote__container {\n            padding: 0px 16px;\n            gap: 12px;\n        }\n    }\n\n    .quote__items {\n        display: flex;\n        flex-wrap: wrap;\n        gap: 24px;\n        justify-content: center;\n    }\n\n    .quote__item {\n        width: calc(33.33% - 16px);\n        display: flex;\n        flex-direction: column;\n        padding: 32px;\n        border: 1px solid #EAEAEA;\n        gap: 16px;\n        border-radius: 24px;\n\n    }\n\n    @media (max-width: 900px) {\n        .quote__item {\n            width: calc(50% - 12px);\n            padding: 24px;\n        }\n    }\n\n    @media (max-width: 650px) {\n        .quote__item {\n            width: 100%;\n        }\n    }\n\n    .quote__item img {\n        width: 42px;\n        object-fit: contain;\n        height: 42px;\n    }\n\n    .quote__text p {\n        margin-bottom: 0;\n        font-family: \"Bai Jamjuree\";\n        font-weight: 500;\n        font-size: 40px;\n        line-height: 1.4;\n        text-align: center;\n        color: #000;\n        margin-bottom: 0;\n    }\n\n    @media (max-width: 1000px) {\n        .quote__text p {\n            font-size: 24px;\n        }\n    }\n<\/style>\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section id=\"tab-gradients-block_f581380c101bfde0ef36259bb0e5c22c\" class=\"tab-gradients\">\n    <div class=\"tab-gradients__container\">\n        <div class=\"tab-gradients__text\">\n            <h5 style=\"text-align: left;\">Benefit or why is it worth it?<\/h5>\n        <\/div>\n                                    <div class=\"tab-gradients__item\">\n                    <div class=\"tab-gradients__item-image\" style=\"border-color: #019ee3\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/04\/mask-group-1.webp\" alt=\"\" \/>\n                    <\/div>\n                    <div class=\"desc\">\n                        <p><strong>For the participant:<\/strong><\/p>\n<p> <span data-contrast=\"auto\">You will gain practical skills in effective telephone communication.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">You will learn<\/span> to eliminate stress <span data-contrast=\"auto\">and conduct conversations with more confidence.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">You will understand how to avoid the most common mistakes in telephone customer service.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"tab-gradients__item\">\n                    <div class=\"tab-gradients__item-image\" style=\"border-color: #26e4fe\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/04\/mask-group-2.webp\" alt=\"\" \/>\n                    <\/div>\n                    <div class=\"desc\">\n                        <p><strong>For the company:<\/strong><\/p>\n<p> <span data-contrast=\"auto\">Better quality telephone service translates into higher customer satisfaction.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">Professional telephone communication strengthens the company&#8217;s image.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">Fewer misunderstandings and communication errors lead to more effective resolution of customer problems.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/p>\n                    <\/div>\n                <\/div>\n                    \n    <\/div>\n<\/section>\n<style>\n    .tab-gradients {\n        display: flex;\n        justify-content: center;\n    }\n\n    .tab-gradients__container {\n        max-width: 1350px;\n        width: 100%;\n        padding: 80px 100px;\n        display: flex;\n        gap: 24px;\n        background: linear-gradient(180deg, rgba(216, 243, 255, 1) 0%, rgba(216, 243, 255, 0) 100%);\n        border-radius: 24px;\n    }\n\n    .tab-gradients__item {\n        width: calc(33.33% - 16px);\n\n    }\n\n    .tab-gradients__item .desc {\n        background: #F7F7F7;\n        border-radius: 0 0 20px 20px;\n        padding: 32px;\n    }\n\n    .tab-gradients__text {\n        display: flex;\n        align-items: center;\n        width: calc(33.33% - 16px);\n\n    }\n\n    .tab-gradients__item-image {\n        border-bottom: 12px solid;\n        display: flex;\n    }\n\n    .tab-gradients__item-image img {\n        width: 100%;\n        height: 86px;\n        border-radius: 20px 20px 0 0;\n        object-fit: cover;\n    }\n\n    @media (max-width: 1250px) {\n        .tab-gradients__container {\n            padding: 32px 16px;\n            gap: 12px;\n        }\n    }\n\n    @media (max-width: 850px) {\n        .tab-gradients__container {\n            flex-direction: column;\n            margin-top: 32px;\n        }\n\n        .tab-gradients__item {\n            width: 100%;\n\n        }\n\n        .tab-gradients__text {\n            width: 100%;\njustify-content: center;\n        }\n        .tab-gradients__text h5{\n          text-align: center!important;\n\n        }\n    }\n<\/style>\n\n<section id=\"text-image-block_257b42249964174a7ae37d2d20387c87\" class=\"text-image\">\n    <div class=\"text-image__container right\">\n\n        <div class=\"text-image__image\">\n                        <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/05\/group-13-24.png\" alt=\"\" \/>\n        <\/div>\n\n        <div class=\"text-image__text\">\n            <h5><span data-contrast=\"auto\">Who is this training for?<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/h5>\n<p><span data-contrast=\"auto\">This training is for you if:<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"135\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"multilevel\"}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">You work in telephone customer service and want to improve your skills.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"135\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"multilevel\"}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Do you want to learn how to conduct conversations in a professional and effective manner?<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"135\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"multilevel\"}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">You care about building a positive image in every conversation.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/li>\n<\/ul>\n            <div class=\"text-image__buttons\">\n                    <a href=\"#formularz\" class=\"text-image__button\">Ask for an offer<\/a>\n                                    <a href=\"https:\/\/ftp.e-learning.pl\/ELPL_DEMO_Telefony_podst\/story.html\"\n                        class=\"text-image__buttonnd\" target=\"_blank\">Watch the demo<\/a>\n                            <\/div>\n        <\/div>\n\n    <\/div>\n<\/section>\n<style>\n    .text-image {\n        display: flex;\n        justify-content: center;\n    }\n\n    .text-image__container {\n        max-width: 1350px;\n        width: 100%;\n        padding: 48px 100px;\n        display: flex;\n        align-items: center;\n        gap: 64px;\n    }\n\n\n\n    .text-image__image {\n        width: 52%;\n\n    }\n\n    .text-image__text {\n        width: 48%;\n    }\n\n    @media (max-width: 1000px) {\n        .text-image__container {\n      flex-direction: column-reverse;\n    }\n        .text-image__image {\n            width: 100%;\n            gap:32px;\n\n        }\n\n        .text-image__text {\n            width: 100%;\n        }\n    }\n\n    .text-image__text ul {\n        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class=\"wp-block-spacer\"><\/div>\n\n\n<section id=\"window-blocks-block_4941a02424090a50d5b4a149400b61ef\" class=\"window-blocks\">\n    <div class=\"window-blocks__container\" style=\"background-color: #F7F7F7;\">\n        <div class=\"window-blocks__text\">\n            <h5 style=\"text-align: center;\">What will you find in the training?<\/h5>\n        <\/div>\n                    <div class=\"window-blocks__items\">\n                                    <div class=\"window-blocks__item\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/04\/Shield_Check.svg\" alt=\"\" \/>\n                        <p class=\"desc\">\n                            The most important rules of telephone customer service \u2013 how to speak to be understood?                        <\/p>\n                    <\/div>\n                                    <div class=\"window-blocks__item\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/04\/trending-topic-1.svg\" alt=\"\" \/>\n                        <p class=\"desc\">\n                            Examples and practical tips \u2013 how to avoid the most common mistakes?                        <\/p>\n                    <\/div>\n                                    <div class=\"window-blocks__item\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/04\/Shield.svg\" alt=\"\" \/>\n                        <p class=\"desc\">\n                            Interactive elements \u2013 exercises and conversation simulations.                        <\/p>\n                    <\/div>\n                                    <div class=\"window-blocks__item\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/05\/Users_Groupe.svg\" alt=\"\" \/>\n                        <p class=\"desc\">\n                            Consolidation exercises \u2013 you will test your knowledge in practice.                        <\/p>\n                    <\/div>\n                            <\/div>\n        \n    <\/div>\n<\/section>\n<style>\n    .window-blocks {\n        display: flex;\n        justify-content: center;\n    }\n\n    .window-blocks__container {\n        max-width: 1350px;\n        width: 100%;\n        padding: 80px 100px;\n        display: flex;\n        flex-direction: column;\n        gap: 24px;\n        border-radius: 25px;\n    }\n\n    @media (max-width: 1250px) {\n        .window-blocks__container {\n            padding: 32px 16px;\n            gap:12px;\n        }\n    }\n\n    .window-blocks__items {\n        display: flex;\n        flex-wrap: wrap;\n        gap: 24px;\n        justify-content: center;\n    }\n\n    .window-blocks__item {\n        width: calc(33.33% - 16px);\n        display: flex;\n        flex-direction: column;\n        padding:32px;\n        border:1px solid #EAEAEA;\n        gap: 16px;\n        border-radius: 24px;\n        background-color: white;\n        \n    }\n    @media (max-width: 900px) {\n        .window-blocks__item { \n            width: calc(50% - 12px);\n            padding:24px;\n        }   \n    }\n    @media (max-width: 650px) {\n        .window-blocks__item { \n            width: 100%;\n        }   \n    }\n    .window-blocks__item img {\n        width: 42px;\n        object-fit: contain;\n        height: 42px;\n    }\n    .window-blocks__item p {\n       margin-bottom: 0;\n    }\n    \n<\/style>\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section id=\"faq-text-block_d04497d30e405e987e11f3307553d80e\" class=\"faq-text\">\n    <div class=\"faq-text__container\">\n        <div class=\"faq-text__text\">\n            <h5 style=\"text-align: left;\"><span data-contrast=\"auto\">Engagement mechanisms and training methods used in the course<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/h5>\n<p style=\"text-align: left;\"><span data-contrast=\"auto\">The training is designed to help participants master the basics of professional telephone service step by step. It emphasizes practice, simulations, and exposure to real-world conversations. The course includes:  <\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/p>\n        <\/div>\n                    <div class=\"faq-text__items\">\n                                    <div class=\"faq-text__item\">\n                        <div class=\"faq-text__item-text\">\n                            <p>Audio recordings of conversations \u2013 participants listen to examples of correct and incorrect telephone conversations, analyzing the tone, structure and way of reacting to different situations.<\/p>\n                        <\/div>\n                        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M5 15L12 8L19 15\" stroke=\"#007AFF\" stroke-width=\"2\" stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n\n                    <\/div>\n                                    <div class=\"faq-text__item\">\n                        <div class=\"faq-text__item-text\">\n                            <p>Interactive exercises and simulations \u2013 allow you to practice key parts of a conversation, such as greeting, gathering information, responding to objections, and ending the conversation.<\/p>\n                        <\/div>\n                        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M5 15L12 8L19 15\" stroke=\"#007AFF\" stroke-width=\"2\" stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n\n                    <\/div>\n                                    <div class=\"faq-text__item\">\n                        <div class=\"faq-text__item-text\">\n                            <p>Practical checklists and speaking patterns \u2013 participants receive ready-made patterns that they can use in their daily work with clients.<\/p>\n                        <\/div>\n                        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M5 15L12 8L19 15\" stroke=\"#007AFF\" stroke-width=\"2\" stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n\n                    <\/div>\n                                    <div class=\"faq-text__item\">\n                        <div class=\"faq-text__item-text\">\n                            <p>Consolidation exercises \u2013 the course includes sets of tasks that test your understanding of the principles and your ability to apply them in practice.<\/p>\n                        <\/div>\n                        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M5 15L12 8L19 15\" stroke=\"#007AFF\" stroke-width=\"2\" stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n\n                    <\/div>\n                                    <div class=\"faq-text__item\">\n                        <div class=\"faq-text__item-text\">\n                            <p>Modular content layout \u2013 content is organized according to the natural flow of a telephone conversation, making it easier to remember and implement knowledge step by step.<\/p>\n                        <\/div>\n                        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M5 15L12 8L19 15\" stroke=\"#007AFF\" stroke-width=\"2\" stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n\n                    <\/div>\n                                    <div class=\"faq-text__item\">\n                        <div class=\"faq-text__item-text\">\n                            <p>Customer-focused approach \u2013 participants learn not only \u201chow to speak,\u201d but also \u201chow to listen,\u201d respond with empathy, and build positive relationships over the phone.<\/p>\n                        <\/div>\n                        <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M5 15L12 8L19 15\" stroke=\"#007AFF\" stroke-width=\"2\" stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n\n                    <\/div>\n                            <\/div>\n        \n    <\/div>\n<\/section>\n<style>\n    .faq-text {\n        display: flex;\n        justify-content: center;\n        transition: 0.3s;\n    }\n\n    .faq-text__container {\n        max-width: 1350px;\n    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src=\"https:\/\/www.e-learning.pl\/wp-content\/uploads\/2025\/05\/group-1-5-22.png\" alt=\"\" \/>\n            <\/a>\n        \n        <div class=\"image-form__text\">\n            <h5 style=\"text-align: left;\">Duration: 1.5 hours<\/h5>\n            <div class=\"image-form__buttons\">\n                                    <a href=\"https:\/\/ftp.e-learning.pl\/ELPL_DEMO_Telefony_podst\/story.html\" class=\"image-form__buttonnd\">\n                        Watch the demo                        <svg width=\"20\" height=\"12\" viewBox=\"0 0 20 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M19 6L14 1M19 6L14 11M19 6H1\" stroke=\"#1B1F26\" stroke-opacity=\"0.72\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/a>\n                            <\/div>\n            <div class=\"image-form__form\" id=\"formularz\">\n                \n<div class=\"wpcf7 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A 15% promotion is ongoing on all ready-made trainings!<\/b> The total price depends on the organization\u2019s needs and number of users \u2013 leave your contact details, our consultant will call you back and explain the offer details. <\/p>\n<div data-form-type=\"Contact\" style=\"display:none;\" class=\"form_container\"><\/div>\n\n<label class=\"form-element\"> \n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First Name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<label class=\"form-element\"> \n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-surname\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Last Name\" value=\"\" type=\"text\" name=\"your-surname\" \/><\/span> <\/label>\n<label class=\"form-element\"> \n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-company\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company\" value=\"\" type=\"text\" name=\"your-company\" \/><\/span> <\/label>\n<label class=\"form-element email\">  \n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your work email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<label class=\"form-element\"> \n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone number (for contact)\" value=\"\" type=\"text\" name=\"your-phone\" \/><\/span> <\/label>\n\n<label class=\"form-element email\"> \n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\">Message:<\/textarea><\/span> \n<\/label>\n\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"source\" \/>\n\n<span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-563\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-563[]\" value=\"I consent to receive, at the provided email address, information regarding trainings, development, events, and special offers from Konsorcjum doradczo-szkoleniowe S.A. 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