A company in the financial services sector operating nationwide. It specializes in serving small business entities.
Problem: The rate of correctly completed applications for opening a business account and applications for initiating a debit line in the account remains at 43% of all applications processed in stationary branches. This is definitely too much and heavily burdens the branch budget, as well as negatively affects customer satisfaction with the services provided.
NEED: streamlining the customer service process, increasing the percentage
of correctly completed credit applications (business indicator).
ACTION: reduce customer service costs, increase customer satisfaction by reducing the percentage of defectively completed applications for account opening and debit line activation to 20% of all applications submitted in branches.
Consisting of two modules of the native application:
Project duration – 3 months
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